DEX pioneered the concept of depot repair for high-tech industries in 1980. As specialists in high performance and quality, we use a complete array of test systems to repair technologically advanced equipment.
DEX’s specially trained and A+ certified technicians use what we call “Tech Stations” with revolutionary software that allows them to scan and upload product information in real time. This data is then instantly available to DEX customers via OrderVision, DEX’s 24/7 real-time, web-enabled system.
Failure analysis. Internal checklists. Q and A checks. Burn-ins. DEX technicians use specially-designed systems at each work station to communicate up-to-date, real time, repair status information within all DEX global operations. Additionally, these computers are used for the training and viewing of all records of repair on the product that significantly reduces repair time and the return of product quickly to your customer.
DEX tailors its repair processes and solutions to each customer that include:
- Returns management
- Field Replaceable Units (FRUs) and component level repair
- Diagnostic testing and failure analysis
- Burn in/final testing
- Packaging and shipment
- “No trouble found” test and screen
- Cosmetic and engineering change order upgrades
We even reverse engineer products that might not have work procedures or schematics. Our customized “test beds,” which are fixtures or equipment used for testing, ensure proper operations in working environments.
The systems at DEX are capable of supporting multi-sized corporations with the flexibility to meet the communication and logistic services you require.
Contact us to learn how DEX expertise can help you increase revenue and reduce costs. |
