Immediate fulfillment. Lowered repair cost. Improved cash cycles.

Sometimes, defective products require immediate turnaround. DEX’s advanced exchange solution is the perfect answer.

DEX pioneered a Hot Swap/Advance Exchange Program for notebook computers in the 1990s and has expanded this service to include a variety of products.

Advanced Exchange is the perfect option for customers requiring immediate availability of products instead of waiting for repair cycles to be completed before fulfilling customer orders. DEX warehouses, manages, and then ships your product to customers or on-site service technicians as soon as orders are received.

After defective products are returned, DEX technicians repair the unit and places in inventory awaiting the next order. This significantly reduces the total repair costs, with cores being re-used.