DEX recognizes the need to provide “best of breed,” fully-integrated execution solutions for our customers. Through DEX’s Alliance team, customers fully integrate transportation, call center, field service, and warranty services with DEX’s forward and reverse logistics, depot repair, part sales, and asset recovery services.
Now, customers can call on DEX to fulfill their transportation, call center, field service, and insurance requirements for various programs. DEX partners with experts within their specific industry to provide customers with a comprehensive, total solution.
DEX’s alliance partners include:
- Freight movement via air, ocean, or ground shipments. DEX partners with several of the world’s largest freight carriers to provide our customers with superior, cost-effective freight movement.
- Global Co-location. In addition to its own multi-region facilities, DEX co-locates within our partners’ worldwide facilities providing you access to locations around the globe to deliver a multi-location, global solution.
- Call center solutions for technical support, customer service, voice, e-support, chat, and e-commerce transactions. DEX provides access to call centers that will handle your capacity, large or small, with multilingual support in most countries.
- Field engineering “on-site” service. DEX partners provide the true “feet in the street” service for front-end equipment installations and after-sales on-site service calls needed to support your installed base.
- Underwriting and administration for extended warranty/service programs. DEX has teamed with leading insurance underwriters and third party administrators to offer our retail and OEM customers with extended service warranty packages that meet applicable regulatory requirements.
One touch, one system, one team
DEX’s superior IT system provides rapid integration of all partners’ data with access via web portals.
DEX has worked to integrate services and increase customer satisfaction through our Oracle®-based open architecture-designed, middleware software that provides real-time, 24/7 visibility for our customers.
Because of the ease of integration and open architectural design of the DEX system, the relaying of information to and from various partners is simple and allows full visibility of the entire program from call center agent entries and repair to shipment.
Contact us for more information about our partners. |
