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DEX Supply Chain Software Solutions |
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Specific application suites are packaged together to create essential application bundles.
DEX Returns Management
DEX Returns Management provides full visibility and control of the entire returns process from RMA issuance until the product reaches its final destination. Our fully automated system allows the customer to manually enter RMAs or configure the system to enter them automatically. From start to finish, the customer remains up-to-date through automated notifications and real-time customer generated performance reports.
| Automate, control, and manage the entire return process using manually entered or system entered Returns Material Authorizations (RMA) |
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Features |
- Customizable user-managed data collection
- Customer configured, multi-method notification system
- Streamlined routing system for faster processing
- Real-time queue management dashboard for performance measurement reporting
- Location Sensitive Messaging (LSM) to display special requirements to the user
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DEX Recertification Management
DEX Recertification Management is an information-driven product recertification planning, scheduling, and routing solution that optimizes resource management and speeds up product processing. From damage assessment to product classification, the recertification system allows the user to customize data collection and manage product routing from inventory storage to final product destination, yielding faster handling and increased quality.
| Control and manage the entire recertification process of returned products |
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Features |
- Automated step-by-step process routing (to warehouse, repair, etc.)
- Online version-controlled checklists, schematics, test process, and product information system via DEX Engineering
- Customer-configured data collection and reporting tools
- Product triage assessment and classification system (new, refurbished, disqualified)
- Location Sensitive Messaging (LSM) to display special requirements to the user
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DEX Repair Management
DEX Repair Management is an information-driven, in-house product repair planning, scheduling, and routing solution for quicker and more efficient repair execution and processing. The system minimizes customer downtime, bridges the gap during product repair and upgrades, and automates the data collection and reporting process.
| Control and manage the entire repair process of returned products |
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Features |
- Automated compulsory step-by-step process routing
- Online version-controlled checklist, schematic, test process, and product information system
- Customer-controlled product routing for escalation level processing
- Failure data collection
- Automated common symptom, resolution, upgrade and revision control notification system
- Technician performance and productivity measurement reporting
- Electronic material request and management system
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DEX Warehouse Management
DEX Warehouse Management automates and optimizes inventory control for faster processing and order accuracy, and also provides tools for more organized storage resulting in increased storage capacity and reduced labor costs. The DEX inventory control system includes bar code label integration for individual and pallet cycle counting and also provides tracking and control of segregated inventory storage.
Automate, control, and manage the processing, tracking, and collection of all inventory and pull-count data from the warehouse |
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Features |
- Supports inbound, outbound, and reverse logistics in manufacturing and distribution environments
- Bar code label integration system for inventory and transaction tracking, by location, part, and/or pallet
- Flexible user-defined and configured location-based storage controls for all inventory types
- Pick, pack, and ship scheduling and tracking
- Supports value-added services such as kitting and cross docking
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DEX Engineering
DEX Engineering automates the reverse engineering process by providing online tools to create checklists, test procedures, and documentation along with a built-in electronic approval system to ensure document accuracy and simplify approval tracking. The system also provides a user-configured, multi-step pass/fail process routing system for improved repair or recertification process efficiency and quality.
| Control and manage engineering for recertification and repair |
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Features |
- Revision-controlled Engineering Change Order (ECO), checklist, test procedure, and documentation creation interface with electronic approval system
- Compulsory, multi-step pass/fail process routing system
- User-defined, multi-level and multi-user security including SSI (Sensitive Security Information)
- User-configured quality process coding system for use in checklist and procedure creation
- Documentation tracking and reporting
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DEX OrderVision®
DEX’s multiple supply chain functions are integrated into on industrial-strength system, enabling real-time visibility of all workstreams and activities. With OrderVision, you can enter, track, update your orders or ascertain product/program status anytime, anywhere. This web-enabled portal connects directly into DEX’s Oracle®-based worldwide information system, allowing you to view supply chain status instantaneously and achieve up-to-the-minute feedback about every aspect of your business.
| Access real-time order-entry information, and update data using a web-enabled interface |
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Features |
- User-configured, customizable reports
- Online order entry and status reporting
- Real-time, 24/7 updates
- One-click access to account information
- Seamless integration with all major freight carrier tracking systems and subcontractor’s systems
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DEX Supplier Management
DEX Supplier Management efficiently manages and measures the entire outsourced returns and repair process from RMA request entry to product delivery. The system promotes closer collaboration with suppliers to improve the accuracy, visibility, and effectiveness of inventory and material management along with other supply chain strategies.
| Control and manage the outsourced processing of returned and repaired product |
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Features |
- Real-time status inquiries
- Supplier performance measurement reporting
- Closed-loop automated buyer queues and electronic order placement and tracking
- Automated receiving department connectivity with integrated warranty recovery notification system
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DEX Recovery Management
DEX Recovery Management automates the asset recovery process by streamlining asset tracking activities and simplifying inventory management and shipments. The system allows the customer access to other multi-channel resources, such as eBay, where excess returns and obsolete inventory can be uploaded and sold to maximize recovery rates.
| Control and manage the asset recovery process |
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Features |
- Multi-channel revenue stream resources
- Automated eBay product posting system
- User-configured, customizable asset tracking and reporting
- Recertification and repair service offerings for maximized revenue potential
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DEX eProcurement
DEX eProcurement automates the purchasing process by providing an online purchase order creation, approval, and delivery system for increased product turnaround times and efficient procurement tracking. DEX eProcurement also gives you access to a unique online marketplace where sellers receive orders for a broad variety of computer, electronics components, medical equipment, packaging, and repair services.
| Control and manage the entire procurement process including real-time reverse auction access |
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Features |
- Automated, electronic purchase order creation, approval, and delivery system
- 24/7 visibility, product tracking and purchase order management throughout the acquisition and delivery cycle
- User-configured purchasing and budgetary restrictions interface
- Access to SupplyItNow, a unique online marketplace with reverse auction capabilities
- Product QA and testing services prior to shipment
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DEX Integration
DEX Integration seamlessly organizes all subcontractor communications for product repair and recertification engineering processes in to one interface, streamlining data transmissions and consolidating product status reporting. Real-time interaction through status inquiries and alerts helps improve communications with subcontractors, minimizing delays, discrepancies, and errors caused by miscommunications.
| Control, manage, optimize, and integrate all subcontractor communications for product repair and recertification engineering processes |
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Features |
- Streamlined multi-method data transmissions
- Consolidated performance measurement and product status reporting
- User-managed escalation and product routing system
- Seamless subcontractor data consolidation and information integration
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DEX Portals
DEX Portals are custom-designed web-enabled interfaces tailored to the customer’s brand and functionality requirements, giving the customer real-time visibility of all of their workstreams and activities. These applications have delivered outstanding results for many corporations through incorporating role-based requirements analysis along with powerful usability-driven design processes. Our internal prototyping experts can demonstrate the vision of your portal in a working model.
| Access real-time information and update data using a web-enabled interface |
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Features |
- Customizable, customer-branded front-end design and back-end functionality
- User-managed, real-time order entry system and status reporting interface
- Customer-configured data collection and reporting tools
- Flexible pre-packaged RMA, order entry, inventory, receiving, and repair information screens
- Seamless integration with all major freight carrier tracking systems and subcontractor’s systems
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DEX Requests Management
The DEX Requests Management system enables users to enter internal project requests and track the staff, contractors, and customers tied to each assigned project. The system improves resource management and streamlines team communication to simplify the overall project management process.
| Control and manage inter-organizational and inter-departmental tasks |
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Features |
- Automated project request entry and tracking
- User-maintained staff, contractor, and customer assignments
- Customer-configured data collection and reporting tools
- Automated change notification system
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Contact us to see how DEX’s Systems can build the right software solution for your logistic operations.
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