DEX Software Solutions - Application Suites

DEX Repair
DEX Repair Management is an information-driven solution for planning, scheduling, and routing parts and products through an in-house depot repair process. The solution enables swift and efficient repair execution, facilitates the installation of upgrades and engineering changes, automates repair data collection and reporting, and optimizes efficiencies.

DEX Repair Overview
DEX Repair is a module of the reverse logistics solution suite developed by DEX Systems, the IT solutions division of DEX.  DEX Repair is a robust, streamlined, and very easy to use front-end extension to the Oracle® E-Business Suite, specifically designed for managing product repair and refurbishment processes.

Designed to tackle real world issues in repair processes, DEX Repair provides visibility, control, and predictability throughout the entire repair cycle.   All repair activities performed on a product are monitored and tracked, from receipt, to workstation assignment, through diagnostic tests and repair activities, to QC inspection and final disposition.  Sophisticated checklists lead the technician through the tests and repairs to be performed on each item.  DEX Repair also supports scheduling, cost management, and materials planning capabilities.

The DEX Repair module enforces a uniform business practice to ensure consistent quality throughout the entire repair process.

Improved Management Visibility
DEX Repair includes a customizable, color-coded process flow management dashboard that instantly alerts managers and staff to impending problems in the reverse logistics and repair flow, allowing them to be proactive in resolving issues before a critical customer situation develops.  Detailed information is available behind each field on the dashboard, so management can easily drill down – to a specific part and serial number level if needed – to get more specific information.

Figure 1: Process flow dashboard

DEX Repair
The core of the DEX Repair solution is in the up-to-date documentation provided to the technician at the repair station.  Customized instructions guide the technician through each stage of the repair process, from
start to finish.  This documentation, which is created and managed by the DEX Engineering module, ensures the quality of the repair process is consistent and repeatable.

Every repair work station is supported by DEX’s uniquely designed technician station screens, which contain detailed work instructions, testing parameters, a knowledge base of likely failures for each component, and final output quality metrics.  Users can record specific steps for each repair process that must be followed in online checklists.  These checklists can also be designed to require the input of yes or no responses, other unique values, or when a specific upgrade or part number has been added.

Figure 2: Technician Station

Online checklists also offer the option to include required test procedures, and prescribe the use of specific test beds.  Moreover, the online checklists will also display any applicable documentation, schematics, software, equipment, and tools that should be referred to or used in the repair procedure.  Users can also designate certain checklists as “secure”, meaning technicians must have specific training or certifications to execute those checklists.

Figure 3: Online Checklist

The warranty status for each serial number is proactively communicated to the technician.  Technicians also have the option to create notes, which can be passed on to end-users or shared internally.

“Not-to-exceed” repair cost targets can be established by item or by customer.  Actual labor and material
costs are then tracked, compared against those targets, and displayed on the screen in real-time.  This “as-it-happens” information empowers both technicians and managers to make informed decisions about repair priorities, and it allows them  to maximize the output and efficiency of every technician in the repair the process

Consistent Quality
The quality process of the DEX Repair module ensures quality inspection of repair production work.  It allows product to be inspected individually or in bulk.  It offers scrap and warranty validation, the option to reject material back to repair, or have it routed out to external vendors.  The quality process also follows online checklists, ensuring that the correct quality inspection checks are performed every time, and it offers the same data collection capabilities as the technician station screens.

Consistency is a hallmark of good process controls.  With the DEX Repair solution, processes are repeatable every time—enabling a uniform business process, and consistent customer satisfaction.

Improved Financials
The DEX Repair module allows for detailed financial monitoring of all operational costs by tracking labor and material used throughout the entire repair process.  This provides management with a tool for controlling daily operational costs, which is extremely important in a repair environment.  Cost controls can be easily established for each product based on customer authorized activities.  The result is financial stability and the ability to quickly adapt to changing conditions.  Controlling production costs, material costs, and overhead during the process, rather than at the end of a fiscal period improves the overall financial picture.

Repair costs can be analyzed from many perspectives, by customer, component, product, order, or workstation. And they can be viewed as actual dollar costs or percentages.  Reports detailing material or labor costs at a specific part number and serial number level are also available.

DEX Systems – Your complete solution
DEX Systems, the IT solutions division of DEX, was created to respond to real world problems in reverse logistics business processes.  To address those issues, DEX Systems developed application solutions that specifically address areas not handled by Oracle applications.  As a result, DEX Systems is able to provide a complete aftermarket solution that has been developed, tested, and used in support of hundreds of clients worldwide.  Our clients have the ability to select one or multiple modules based on their unique needs, enjoying a “best in class” reverse logistics solution for all of their business requirements.

Contact us to see how DEX’s Systems can build the right software solution for your logistic operations. Contact your sales representative or DEX Systems at 888-678-9201 for more information.