Supply Chain Services - Warranty Support

DEX integrates customer operations, claims processing, financial management, and quality into a cohesive business base. An effective warranty management program includes the integration of customer operations, claims processing, financial management, and quality. Our years of expertise with warranty programs allow us to understand the importance of quality processes and therefore provide superior solutions businesses worldwide.

End-to-End Warranty Management Processes
DEX offers a unique fixed, per unit point-of-sale pricing program that enables post-manufacturing service support through efficient returns management, rapid repair services, simplified logistic solutions, and same-day service fulfillment. In today’s retail marketplace, products may have multiple components with separate warranties. Our tested processes validate and track warranty returns, allowing our clients to minimize claims processing time and improve cost management.

Our OEM warranty recovery program is designed to send products back to an OEM, receive credit or replacement product from the OEM, or move the returned product back into stock. Warranty entitlement and testing are conducted prior to the return of product to the OEM, thus eliminating any false warranty claims.

DEX’s consolidated depot warranty repair operations also perform out-of-warranty product repairs by maximizing the usage of parts, labor, warehouse, and materials. Our warranty programs allow clients to transfer their warranty liability and lock in profits—improving visibility into their supply chain.

Contact us for more information about how DEX can help you improve your warranty chain visibility.