Supply Chain Services - Returns Management

DEX’s leading returns management program helps clients boost bottom line profits and achieve a high level of customer satisfaction. Our years of industry experience allow our clients to realize lower costs and greater returns on investments for all their returns programs.  We can pick, pack, and ship from thousands of items within 24 hours so that clients have products when required. With our streamlined loading and packaging methods, shipping accuracy is improved and cost reductions are significant.

Expert Returns Processing
A recertification test is performed on each product by opening, inspecting, and processing. Based on the client’s specifications, this triage process separates “good” product, which is rapidly returned to inventory, from the product in need of repair or further evaluation. Following the specifications set by individual clients during the implementation stage, used or overstocked products are moved quickly and efficiently back into the process, then returned to stock, returned to vendors, sold “as is,” or liquidated to maximize revenue recovery. 

Focus on Quality
Product returns are tracked and categorized to determine if any slippages in the output quality occur. Based on the solution provided to the client, resolution of any process failure is monitored through corrective action requests. This allows for more immediate root-cause determination to quickly make necessary manufacturing changes and bring the product back into compliance.
                       
Returns Processing Systems
DEX’s returns processing systems include cross-docking technology, carousels, sorters, and conveyors that are all tightly integrated with DEX’s Warehouse Management System (WMS) and Enterprise Resource Planning (ERP) platform. Transaction-related information such as original source, shipped-to information, reason for return, value of the returned item, failure analysis, and credit refunded is tracked from start to finish. Our automated returns management software streamlines the processes to maximize warranty recoveries and improve inventory management.

End-to-End Program Management
DEX is an expert in all processes associated with returning or receiving damaged, defective, recalled, and consumer remorse returned products. DEX’s returns management solution, which includes returns processing, reverse logistics, gate keeping, and avoidance, extends into post-delivery customer support. DEX’s program managers constantly interface with clients to make sure the program is running smoothly.